I closed my store and will never use Ebay again. Buyer, debrad48, Debra Dickson from Cleveland, OH, bought a $209 new dress from me and said it arrived with a small tear. She opened a dispute and ebay automatically decided in her favor. I was informed by an ebay rep they do not look at photographic evidence, they almost always decide in buyer favor, and, even though they advertise an appeal process, there is none. She sent the dress back smelling of body odpr and for good measure ut a 2″ slice in it next to a seam. While it was fully insured, I couldn’t even collect-she would not fill out her part of the ShipSaver affidavit, presumably because she won;t commit insurance fraud.

Sadly, in my case, this buyer defrauded another seller out of $200 in the past year but ebay said she hasn’t committed enough fraud.

Buyer protection should extend to sellers who are buying ebay services. Ebay does not adhere to their own rules and regulations and terms of service.

I wiped out my paypal account before ebay could steal the money from me. And yes, they’re just as culpable as this buyer-initially I blamed her alone but then ebay got involved. Sadly, she’s been given their blessing to do it to another innocent seller.

I explained she can return the duvet set.2 days later she messaged to say she has not received her matching curtains.I explained it was 2nd class delivery and wait till Monday/Tuesday .

I later received an email from eBay confirming the buyer account was hacked and not to email the buyer or send or buy.
I contacted eBay to confirm if it was a genuine email I also made eBay aware that her parcel had not arrived as I may have to contact her to confirm if she has received parcel.

I was advised not to contact buyer as we are recovering her account

2 days later I have a open case for not sending parcel,I have sent over 60 parcel since June and not one parcel went missing.
I am sure she has received the curtains as I have not received the duvet set back.or reply for a refund for the duvet set.

I refunded the buyer for the missing curtains as I had sent the parcel out in good faith but this has really upset me and left me with a defect on account too.

EBay have not helped me to get the defect removed plus I have to wait for 15 days to put a claim for lost item.
I was going back and fouth with email that I decided I did not want this hassle.
now I have listed my items as 2nd class sighn in.

I never new how easy it was to sell on eBay but nither did I know what would come along my way I hate stress specially when it involves are unhappy buyer.

the fact is ebay does side with the buyers, they do have discretionary funds they will use in some cases if a claim is escalated to refund them and let you keep the money, it doesn’t happen often. The real problem is the blanket faulty return policy with relation to being sent back an empty box. Another ebay user (stoneman38) recently stole $500 in the form of 2 Hummel Statues and sent back an empty box. I offered a notarized affidavit from my mail carrier as I always open returns in front of him. Ebay says its cost of doing business which is reasonable for me since I sell 20-30k a month and can weather the loss.

They are definitely LESS fair to sellers than ever before as they continue to panic while losing market share to Amazon Etsy, and other on the rise marketplaces. This is evidenced by their patently derisive new defect rate that will eliminate 60%+ of TRS volume sellers.